Below FAQ are some common concerns of our clients before purchasing the items, if you have other questions, please just send it to

WE ARE KPOP is based in South Korea. You can explore more ABOUT US HERE

Shipping cost may differ depending on your choice of shipping method.

For the shipping cost information, please check out more on our SHIPPING POLICY

We will send you an order tracking number via email once your order has been shipped. And Parcels can be tracked on the following TRACK ORDER. Please note tracking takes few hours to be activated.

Sometimes shipping time may delay because of weather conditions, customs, and logistics matters. Please feel free to contact us if your order is delayed more than the expected delivery time.
Paypal and credit cards can be used for payment.
Depends on the choice of your currency, the price will be changed. However, whatever the currency you choose, the product price is still the same. So do not worry.
Your information is safe with us, and we only stored your name, address, and email to deliver your order.

WE ARE KPOP has a 30-day return policy.
To be eligible for a return, your item must be in the same condition, and return shipping fee must be paid. You can read more about our RETURN POLICY HERE.

Yes, you can. Please refer to our return policy rules, and contact us.
Please make sure that you check the size carefully before checking out. Product details are mentioned on each of the product, and it is important to check carefully to get the right one.
When you accidentally choose a wrong size, colour or items you can contact us at if you want to make a change to your order. We can only make a change before the item is out for shipping therefore, please contact us immediately once you have received your confirmation email. Unfortunately, we cannot make a change for pre-order items. So please check carefully before checking out.
After you have received the order confirmation email, you need to request a cancellation immediately! Please kindly note that we cannot cancel your order once the order has been processed. However, the pre-order items cannot be cancelled. Therefore, please check the items carefully before placing the order.
Sometimes you may receive a refund because of shipping and delivery issues or depleted stocks. If one of these problem occurs, we automatically make a refund to your account.
Please do feel free to message us our page or you can email us at
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