This Shipping policy is applicable for orders from the United States. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.

TRANSIT, HANDLING AND ORDER CUT OFF TIME

• Generally, shipments are in transit for 7 to 12 days 
• Order handling time is 2 to 3 business day 
• Order cut-off time will be 02:00 PM (GMT+09:00) 

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@wearekpop.com or Call Us at +82 070-8778-4555

Delivery Terms:

We use UPS and K PACKET Shipping to deliver the product.

‬TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. Track your order by simply clicking the track your order button on our website using the tracking page, or view the tracking link in the email.

Parcels Damaged In Transit

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.

Contact:

Support: Monday - Friday: 9:00 AM - 5:00 PM (GMT+09:00)

Email: support@wearekpop.com

Phone: +82 070-8778-4555

Business Address: 102 Gaehang-ro, Jung-gu, Incheon, South Korea